FAQ

Frequently Asked Questions!

Do you offer a Trial to test it out?

Definitely, we offer a 14 day trial to use all the features that the platform has to offer. No credit card is needed for signup. If you want to continue after the 14 days, you can pay the monthly or yearly fee via credit card.

What payment methods do you take?

You can pay with any major credit or via PayPal. Your transaction is secured by our website’s SSL encryption as well as the credit card processors encryption.

How does the pricing model work?

We offer monthly and annual fees. The annual fee can save you a lot of money. Sign up now at https://socialhive.io/social/auth/signup.

How does your price compare to others?

Our price is very competitive. In fact, it’s less than most of our competitors. See the comparison chart on the features page at https://socialhive.io/features. You are virtually guaranteed to make your money back in sales with our low rate.

Is my information secure?

Our site is secured with a state-of-the-art SSL certificate and active encryption. Your account is protected by a password. We don’t store your credit card information on our site or servers; all of your information is kept on the Stripe servers. Our staff has no access to your credit card numbers.

Can I upgrade at any time?

Absolutely! We know that getting started with social media posting and using your social media accounts to promote your business can seem overwhelming. Once you get used to it, though, you’ll want to upgrade. You can do it in just a few clicks.

Can I cancel my subscription?

Not that you would ever want to, you can cancel at any time. You’ll keep access to your account until the end of the current subscription period. Then you won’t be charged again.

Do you offer support?

You bet! We’re available via chat Monday through Friday, 9 am to 5 pm EST. You can email us at any time at support@socialhive.io. We will also have phone support shortly. We will strive to respond in just a few hours.

Who is SocialHive for?

We’ve designed SocialHive for any business, especially agents and agencies who benefit from consistent social media posts.

SocialHive is designed for people who aren’t social media experts, but who want to make the most of social media for promoting their business.

What makes SocialHive different?

There are three major differences:

  1. SocialHive was designed to be simple. Even someone who has never used social media on a large scale before can dive right in and use SocialHive to amp up their posting and Facebook, Twitter, Instagram, or LinkedIn success.
  2. SocialHive is much more complete. Things that the others guys are “working on” we’ve already integrated. We build SocialHive to have everything you need for success marketing with social media.
  3. Easy data tracking and graphical. All that data that social media gives you is useless if you can’t read it and make sense of it. SocialHive makes it easy to see how successful you are.

What’s in Social Hive’s future?

— Pinterest posting and analytics – Soon you’ll be able to post to Pinterest and see analytics for one of the world’s most popular image and information sharing sites.

— More complete Instagram interaction – Use Social Hive to increase your followers, likes, comments, and much more, turning your Instagram profile into a business powerhouse.

— YouTube auto posting – Harness the power of the world’s largest video platform with Social Hive’s upcoming YouTube posting tools.

— Google My Business – Use this powerful business listing site to schedule images and texts, as well as see full suite analytics.

What are Social Hive Integration?

Currently, Social Hive offers seamless integration with Google Drive and Dropbox. This allows users to take text and images from those sites and put them directly into posts via Social Hive.

Is social media important for my business?

There are literally billions of people on social media every single day. Thee average person spends hours on social media. That means that your customers are on social media. 

Using SocialHive, you can automate your social media and reach out to all of those potential customers.

To learn more, check out our blog at https://socialhive.io/blog/ .

What if I don’t know how to use a social media tool like SocialHive?

We built Social Hive to be so simple, there’s no need to worry. It’s easy to use and designed to be intuitive. 

We also offer chat support every weekday, 9 am to 5 pm EST. We are always reachable via email at support@socialhive.io. Reach out to us if you have any questions!